Support queue board. Tickets in 10 seconds.
No tab hopping between helpdesk, CRM and Slack. Merlin reads open tickets, SLA and urgency into one support board with actions.
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Type or say support queue. The board fills in sync: KPIs, status and open tickets.
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Type or say support queue. KPIs, queue and tickets build in sync.
support_queue · boardLive snapshot
Wednesday 5 Aug · generated 10:30
2 tickets SLA < 1h
Suggested actions
Slack summaryPlan follow-up
What support queue shows
One screen for: what is open, what is urgent, where SLA breaks.
| Section | What it answers | Size |
|---|---|---|
| Ticket KPIs | Open, SLA risk, >48h, new today | 4 tiles |
| Queue | Tickets by status/priority | Bars |
| Open tickets | Top urgent with SLA/age | List |
| Flags | SLA breaches and escalations | 2–3 tags |
| Action buttons | Slack, follow-up | 2–3 buttons |
Combines helpdesk and team tools
Freshdesk
Front
Zendesk
Jira
Slack
HubSpot
Salesforce
PipedriveThis is just one example of the many combinations possible.
All 80+ native deep integrations →Frequently asked questions
Board with open tickets, SLA and queue from connected tools. Trigger: support queue.
Stop ticket exports. Ask for your support queue.
Merlin combines helpdesk and team tools in one support board.
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