Insights, updates and stories from the voice-AI frontier.
CallMerlin Front desk is your public Voice Agent on a dedicated number: answers from Front desk knowledge, transfers via softphone or External transfer to a PIN mobile, and queues Call back if nobody answers. Add-on from €79/mo.
Ask Merlin to call someone, confirm Suggest call, open Call with the number filled in. No automatic dialing. Optionally record mid-call with an announcement. Professional or higher.
Meta Muse is a personal AI agent (app, muse.ai, WhatsApp) with a Secure VM, connectors and approval before sensitive actions. Muse Wonder (12 Oct 2026) is Meta's frontier model for personal and professional agents. CallMerlin is EU voice-to-SaaS with PIN, phone and minutes from €55/month.
Swoep (swoep.ai) is an AI Company Assistant on ERP and business data: chat, dashboards, agents and apps from €200/user or €5,999/month Pro. CallMerlin adds phone, intranet voice and PIN-secured SaaS access from €55/month with EU hosting and minutes plus a budget cap.
OpenAI dots (Sep 29, 2026) are always-on ChatGPT agents on GPT-6 Astra with a cloud computer, 4,000+ apps, Slack/Teams and approval rules. CallMerlin is voice-to-SaaS with PSTN, intranet widget, PIN rights and EU hosting from €55/month. A fair comparison for EU teams.
Edge is CallMerlin’s optional on-prem option: sensitive data in your organisation’s network or your MSP’s. PIN and approval via CallMerlin. Early access. Not required if EU cloud is enough.
Become an Implementation Specialist or Referral Partner. Keep 100% of your setup fee, earn 15–20% recurring on plan fees via Dub, plus a €150 activation bonus for Specialists. No creator program.
After a face-to-face visit: add participants, record with consent, get a field debrief, then log the visit in your connected CRM. No gender or voiceprint claims. Honest ROI: less double work.
CallMerlin is more than voice. Discover the nine building blocks that turn Merlin into a complete AI automation platform, from workflows to cases and operational memory.
Grok Bot now starts on Cursor Teams Standard at $40/seat (lite usage). Full-usage Premium Teams stays $120/seat. CallMerlin Business covers 15 PIN users for €219/month. Compare persistent AI coworkers versus a governed voice-to-SaaS ops layer.
Viktor starts at $50/month on shared credits. Grok Bot sits behind Cursor or SuperGrok seats from $40 to $300. CallMerlin covers 15 PIN users for €219/month with phone, PIN governance and EU hosting. Here is the clear price-quality verdict for EU SMBs.
CallMerlin operational memory stores customers, deals, invoices, tickets and orders your team already touched via chat or voice. Faster context next time, without a full document archive.
Merlin builds a SEPA payment file from open purchase invoices in Moneybird, WeFact, e-Boekhouden or Sevdesk. You upload and sign in your own bank.
Viktor is an AI employee in Slack and Teams. On G2 (4.9/5, 44 reviews) reviewers mainly dislike credit burn. CallMerlin adds phone, intranet voice and PIN-secured SaaS access with EU hosting by default and minutes plus a budget cap.
After a video call, ask Merlin for a summary and action items in Slack, Teams, chat, desktop or phone. Fetch the transcript once, then smart follow-ups without relistening.
Viktor promises install in minutes. In practice you need academy videos, job descriptions, Slack architecture and paid ambassadors. CallMerlin: five dashboard steps, enterprise PIN controls and EU hosting from day one.
CallMerlin reviews weekly signals from your account and proposes up to 3 concrete workflow drafts in Slack. Opt-in, never auto-executed, you decide what goes live.
Say dagstart or cashstand and Merlin opens a multi-panel board with KPIs, charts and action buttons from your linked CRM, accounting and calendar tools.
A case is a shared work item that survives individual chats. Handoff, claim, notes, links, and files you consciously keep on the case. Available from Professional.
Twin is an autonomous AI employee in Slack and Gmail with 5,000+ integrations and browser automation. CallMerlin adds phone, intranet voice and PIN-secured SaaS access.
ChatGPT Enterprise excels at general AI work and connectors. CallMerlin is built for voice-to-SaaS on phone and intranet. Here is an honest side-by-side for EU teams.
Grok Business offers enterprise AI, voice agents and connectors. CallMerlin focuses on PIN-secured voice access to 900+ SaaS tools on phone and intranet. Compare both.
Zapier plus ChatGPT automates triggers and AI steps. CallMerlin lets staff run those tools by voice on phone and intranet. Learn when to use which.
Glean indexes company knowledge with permission-aware search and agents. CallMerlin executes voice commands against live SaaS APIs. Compare use cases and overlap.
Adapt is an integrated AI coworker in Slack with triggers, code execution and app CRUD. CallMerlin adds phone, intranet voice and PIN-secured SaaS access.
Tasklet agents drive websites and apps without APIs. CallMerlin uses OAuth and APIs for voice access to 900+ SaaS tools. See which approach fits your stack.
PIN users can now send messages to colleagues via @mentions directly in the CallMerlin chat. No AI involved, instant delivery. Pure chat starts as 1 minute per session; intensive back-and-forth may add extra minutes.
Upload a screenshot, invoice PDF or handwritten note directly in your CallMerlin chat. Merlin analyzes the content and can forward the data to your connected tools.
Imagine telling your assistant: remind me about the invoices on Friday. Or: alert me when my inbox overflows. With CallMerlin you can, via voice or chat.
On 2 August 2026 the EU AI Act takes effect. If you use AI for customer contact, bookkeeping or CRM, this concerns you. Here is what to do and how CallMerlin is already compliant.
Search for businesses by name, category or location. Merlin enriches results with phone numbers, websites and reviews, then saves leads straight to your CRM. No vendor lock-in, no separate subscription.
Add Merlin as a bot in Slack or Teams and give your entire team access to 900+ integrations without opening a new tab.
From today you can create tasks, assign them to colleagues and have deadlines monitored by Merlin, all by voice or chat.
From today you can use CallMerlin directly as a desktop application on Windows. One hotkey, and Merlin is ready.
All your knowledge sources and tools, connected to one brain, 100% safe to access via voice and chat, by phone or from your intranet.
Today we launch CallMerlin: call a number or click the widget on your intranet, speak your question, and your business software answers.
Outstanding invoices, monthly revenue, ledger entries: ask your accounting anything, hands-free, from the car or the workshop floor.
On your way to a client? Ask CallMerlin about open deals, the last contact moment and notes, before you have even parked.
One embed snippet on SharePoint or Confluence and every employee can talk to your business software, or discreetly chat, directly from the browser.
Voice access to business data demands bank-level security. Here is how we built it, in plain language.
