Cola de soporte board. Tickets in 10 seconds.
No tab hopping between helpdesk, CRM and Slack. Merlin reads open tickets, SLA and urgency into one support board with actions.
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Escribe o di cola de soporte. The board fills in sync: KPIs, status and open tickets.
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Escribe o di cola de soporte. KPIs, queue and tickets build in sync.
support_queue · boardLive snapshot
Wednesday 5 Aug · generated 10:30
2 tickets SLA < 1h
Suggested actions
Resumen SlackPlanificar seguimiento
What cola de soporte shows
One screen for: what is open, what is urgent, where SLA breaks.
| Section | What it answers | Size |
|---|---|---|
| Ticket KPIs | Open, SLA risk, >48h, new today | 4 tiles |
| Queue | Tickets by status/priority | Bars |
| Open tickets | Top urgent with SLA/age | List |
| Flags | SLA breaches and escalations | 2–3 tags |
| Botones de acción | Slack, seguimiento | 2–3 botones |
Combina helpdesk y herramientas de equipo
Freshdesk
Front
Zendesk
Jira
Slack
HubSpot
Salesforce
PipedriveEsto es solo un ejemplo de las muchas combinaciones posibles.
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Board with open tickets, SLA and queue from connected tools. Trigger: cola de soporte.
Stop ticket exports. Ask for your cola de soporte.
Merlin combines helpdesk and team tools in one support board.
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